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Showing 1–24 of 30 tools for “customer experience”
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Enterprise

Nosto

AI for E-commerce

AI-powered commerce-experience platform for search, product discovery, real-time personalization, merchandising, experimentation, and conversion optimization. Pricing is custom based on platform fees and store volume; the vendor offers demos and qualified proofs of concept.

AI commerce search Personalized product discovery
Enterprise

Inbenta

Customer support

Inbenta provides enterprise customer experience AI, including conversational agents, search, knowledge management and support automation. Its products use natural language processing to understand customer questions and surface answers or automate service workflows across digital channels. Pricing is customized for businesses.

Conversational AI and customer service agents Natural-language search and knowledge management
Enterprise

Ushur

Crm automation

Ushur provides an AI-powered Customer Experience Automation platform for automating customer journeys and back-office processes, particularly in insurance, healthcare, and financial services. Its no-code workflows combine AI agents, document intake and processing, and omnichannel customer communication. Pricing is enterprise-specific.

No-code customer experience automation AI agents and workflow automation
Paid

Kodif

Customer support

AI customer service automation platform for ecommerce and consumer businesses, combining self-service answers and agent-assist workflows. Verify integrations and enterprise plans.

Customer support automation AI self-service
Pricing not listed

Twinit

Customer engagement

AI customer experience platform listing for powering customer conversations through digital twins or virtual assistants. Verify current product identity and service availability.

Customer communication assistant listing Digital experience workflows
Paid

Leia

Website building

Platform for creating personalized digital customer experiences and interactive web pages. Check current product branding, deployment options and integrations.

Interactive digital experiences Personalized customer journeys
Enterprise

Loris

Customer experience analysis

Loris provides conversational intelligence and voice-of-customer analytics for contact centers, analyzing customer-service interactions to surface trends, issues, and opportunities. Pricing is sales-led.

Analysis of customer-service conversations Voice-of-customer trend discovery
Paid

Lang.ai

Customer experience analysis

Lang.ai analyzes customer feedback, support tickets, chats, and other text to discover themes and operational insights using configurable AI agents. Pricing is based on rows processed per agent, with a two-week trial; published usage rates start at $0.30 per row for the first 5,000 rows per month, plus Snowflake compute charges.

AI-assisted customer-feedback analysis Configurable agents and taxonomies
Enterprise

Lucidya

Social media management

Lucidya is an AI-native customer experience platform combining social listening, media monitoring, omnichannel service, customer data, surveys and AI agents. Its tools help organizations monitor public conversations, understand customer feedback and automate structured support cases. Enterprise pricing is customized by modules, data sources, usage and seats.

Social listening and media monitoring Omnichannel customer service and customer data
Enterprise

Knowmax

Customer support

Knowmax is an enterprise knowledge management platform for customer support and service teams. It organizes knowledge into searchable articles, decision trees and visual guides and can surface answers through agent workflows and self-service channels. Pricing is provided to organizations by sales.

Central knowledge management across support channels Decision trees and visual how-to guides
Paid

Zevi

Search engine

AI-powered ecommerce search and product discovery platform that helps shoppers find items using intent and conversational queries. Check integrations and current product status with the provider.

Ecommerce site search Product discovery
Enterprise

Engageware Virtual Assistant (formerly Aivo)

Customer engagement

Aivo was acquired by Engageware in 2023 and its conversational AI capabilities are integrated into Engageware’s customer-engagement platform. The virtual assistant automates customer service across channels; enterprise pricing is custom.

Conversational and generative AI virtual assistant Automates customer-service requests across channels
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