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Hootsuite's current AI social-intelligence and management offering includes advanced listening powered by Lumen. Lumen is presented as a Hootsuite capability, not a standalone subscription; the applicable Advanced plan is priced separately by Hootsuite.
Community analytics platform for messaging communities such as WhatsApp, Discord and Telegram, helping operators understand engagement and activity. Verify supported networks and access.
Lucidya is an AI-native customer experience platform combining social listening, media monitoring, omnichannel service, customer data, surveys and AI agents. Its tools help organizations monitor public conversations, understand customer feedback and automate structured support cases. Enterprise pricing is customized by modules, data sources, usage and seats.
