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Showing 1–18 of 18 tools for “AI Automation”

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Enterprise

Zendesk AI Agents (formerly Ultimate.ai)

Customer support

Ultimate.ai is now part of Zendesk and its capabilities are delivered through Zendesk AI Agents. The customer-service platform automates support conversations across channels and integrates with Zendesk workflows; the former ultimate.ai API has migrated to Zendesk-hosted endpoints. Pricing depends on Zendesk products and usage.

AI agents for customer support automation Omnichannel service workflows
Paid

Marvin

Market research

Marvin is a qualitative research platform for collecting, organizing, and analyzing interviews, transcripts, and other research data with AI support. It offers business subscriptions and sales-led options.

Research repository and project organization Interview and transcript analysis
Paid

eDesk

Customer support

eDesk is an ecommerce customer-support helpdesk that unifies marketplace, store and social messages with order context and AI automation. Plans start at $39/user/month billed annually, plus $0.99 per completed AI-agent outcome.

Unified ecommerce support inbox with order data AI agent, reply assistance and rule-based automation
Enterprise

Tactful

Customer engagement

Tactful provides an omnichannel customer-experience and contact-center platform with AI automation for customer service. Enterprise deployments combine digital conversations, agent workflows and analytics; pricing is custom.

Omnichannel customer engagement and contact center AI-driven service automation and virtual agents
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